Last updated: October 8, 2026

Only For Us Records (OFUR) merch is made to order. Nothing sits in a warehouse. When you order, your item is printed or embroidered just for you by our print-on-demand partner and shipped straight to you. Because of that, we handle returns a little differently from a regular store.

The short version

• No returns or refunds for size, fit, or change of mind. Please check the size chart before you order.

• If something's wrong with your order, we'll make it right. If your item arrives defective, damaged, or misprinted, or you got the wrong item, we'll send a replacement or give you a refund.

• Tell us within 7 days of delivery at team@ofurecords.com with your order number and photos.

Problems we fix

We'll replace your item or refund it if it:

• arrives defective (for example, a production flaw, a seam coming apart, or faulty embroidery)

• arrives damaged in shipping

• is misprinted (wrong design, or the print is visibly flawed or in the wrong place)

• is the wrong item (wrong product, size, or color from what you ordered)

How to report it

Email team@ofurecords.com within 7 days of delivery with:

1. your order number

2. clear photos (or a short video) showing the problem, including the label or tag if it's a size or item mix-up

3. a short description of what's wrong

We'll review it, usually within a few business days, and let you know whether we're sending a replacement or issuing a refund. In most cases you won't need to send anything back. If we do need the item returned, we'll give you instructions first. Please don't mail anything back without hearing from us, because returns sent without approval can't be accepted.

What we can't take back

Since every piece is made just for you, we can't accept returns or give refunds for:

• the wrong size ordered, or an item that doesn't fit the way you hoped

• change of mind, or an item you no longer want

• items that have been worn, washed, stained, altered, or damaged after delivery

• small, normal variations in color or print placement (screens show color differently, and each piece is made individually)

• delays or failed deliveries caused by an incorrect address or phone number entered at checkout

Refunds

Approved refunds go back to your original payment method, in the currency you paid in. How long it takes to show up depends on your bank or card provider. Refunds are processed through our e-commerce platform and its payment processors.

Cancellations and changes

Orders go into production quickly. If you need to cancel or change something (like the size or address), email team@ofurecords.com right away. We can only cancel or change an order before production starts. After that, we can't cancel it or give a refund.

Production and shipping times

• Production: usually 1–6 business days after you order.

• Shipping (US): typically 5–7 business days after it ships.

• International: We currently ship only within the United States.

These are estimates, not guarantees. Holidays, carrier delays, and weather can slow things down. You'll get a tracking number when your order ships.

Lost packages

• No tracking updates or past the estimated date? Email us as soon as possible, and no later than 7 days after the estimated delivery date, with your order number. We'll work with our fulfillment partner and the carrier to find it. If it's confirmed lost in transit, we'll send a replacement or refund it.

• Marked "delivered" but you don't have it? Check around your home, with neighbors, and with your building's mailroom, then contact the carrier, since it was handed off at your address. We'll help where we can, but we can't replace or refund packages that tracking shows as delivered unless the carrier confirms an error.

Wrong or incomplete address

Please double-check your shipping address and phone number at checkout.

• Caught it before shipping? Email us right away and we'll try to update it. If the new address costs more to ship to, you'll cover the difference.

• Already shipped? The address can't be changed after shipping.

• Returned to us? This can happen with an incorrect or incomplete address, a refused package, or one left unclaimed (including at customs). We'll contact you, and we can reship once you confirm a correct address, but you'll need to pay the new shipping cost. These orders aren't eligible for a refund.

Questions

Email team@ofurecords.com, and include your order number if you have one.

Only For Us Records (OFUR) · www.ofurecords.com